Last updated: October 13, 2026
Veiled Wire is a service of Veiled Wire, LLC. If you need help with your account, billing, your team, or a secure link, email us and we will reply by email, usually within two business days.
Email: support@veiledwire.com
Mail: Veiled Wire, LLC, 101 N First Ave, Suite 2325 1156, Phoenix, AZ 85003
To help us answer quickly, include the email address on your account and a short description of what happened. If you are writing about a secure link, tell us roughly when it was sent.
Never send your password, authenticator codes, text message codes, backup codes, or banking details to support. We will never ask you for them, in an email or any other way.
Use one of your backup codes to log in, then set up your authenticator again. If you have no backup codes, email us from the address on your account and we will help you recover access.
Use the "Forgot password" link on the log in page. The reset link is sent to your account email and can be used once.
Account owners and admins manage the team from the Team page after logging in. You can invite people, change their role, or disable them there.
Owners and admins can see invoices and payment details on the Billing page, and the owner can cancel there. Our Refund Policy explains the refund window and how to request one.
A secure link can be opened once and expires after a set time. Ask the sender to check that the recipient's mobile number is correct and to send a new link. We cannot read or recover the contents of a link that has been opened or has expired.
If you believe you have found a security problem, email support@veiledwire.com with the subject "Security report" and describe what you saw. Please do not include real customer data.
Read our Terms of Service and Privacy Policy for how the service works and how your information is handled.
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